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We create the best Webflow templates on the market
How you write your advertising copy will be based on where you will place your ad. If it’s a billboard ad, you’ll need a super catchy headline and simple design.
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Support Engineer
Powerlink is an end-to-end business management platform tailored for your business-specific needs.
From marketing to sales to customer service, and more, Powerlink makes it easy for your entire business to work together.
Each department is powerful on its own, but together they can be explosive.
Powerlink was built from the ground up by developers who already knew back in 2011 that there had to be a better way to improve customer relations and decided to develop a software for every need aimed to keep customers delighted.
After conquering the local market with more than 2000 satisfied Israeli customers from various industries, we are ready to go global.
Our Customer Success department includes:
Technical Support team - the first point of contact for customers.
Account managers team - developing long-term relationships with customers, building loyalty, and ensuring higher customer retention and satisfaction.
Technical product experts - sharing their extensive knowledge for designing solutions for strategic customers.
We are looking for a true leader who is passionate about people and technology to lead
the CS department through this adventure.
Are you up for the challenge?
From marketing to sales to customer service, and more, Powerlink makes it easy for your entire business to work together.
Each department is powerful on its own, but together they can be explosive.
Powerlink was built from the ground up by developers who already knew back in 2011 that there had to be a better way to improve customer relations and decided to develop a software for every need aimed to keep customers delighted.
After conquering the local market with more than 2000 satisfied Israeli customers from various industries, we are ready to go global.
Our Customer Success department includes:
Technical Support team - the first point of contact for customers.
Account managers team - developing long-term relationships with customers, building loyalty, and ensuring higher customer retention and satisfaction.
Technical product experts - sharing their extensive knowledge for designing solutions for strategic customers.
We are looking for a true leader who is passionate about people and technology to lead
the CS department through this adventure.
Are you up for the challenge?
The Role:
Powerlink's support team is dedicated to providing outstanding service to its customers by answering their needs.
Different issues are raised by customers through the website, email, chat, and contact form.
The support engineer registers the issue in our ticketing system, and a new ticket is generated.
A new ticket is routed to the appropriate rep and team (Support, CS, PS), and the rep has to take the necessary steps to resolve it.
Different issues are raised by customers through the website, email, chat, and contact form.
The support engineer registers the issue in our ticketing system, and a new ticket is generated.
A new ticket is routed to the appropriate rep and team (Support, CS, PS), and the rep has to take the necessary steps to resolve it.
Your Experience & Skills:
• 2nd or 3rd year student in Industrial Engineering/ Information systems/ Computer Science.
• Available to work 3 days a week.
• Independent worker and a team player.
• High learning capabilities, willing to dig in and explore.
• High service awareness.
• Experience in working with customers - advantage.
• Thrive in a fast-paced environment.
• Strong attention to details.
• Tech oriented with ability to learn new technologies quickly.
• Strong sense of ownership and responsibility.
• Capable of training and supporting users throughout all system processes.
• Good communication and interpersonal skills.
• High English Level.
We Appreciate Those With:
• Say what they think.
•Independent and proactive in a fast-paced environment.
• Fast learner.
• Has excellent interpersonal and presentation skills.
• Proven track record of building client relationships and being client facing.
Perfect for Startups
Tell the World About Your Amazing Startup
How you write your advertising copy will be based on where you will place your ad. If it’s a billboard ad, you’ll need a super catchy headline and simple design.
Buy Template
